The parties agree as follows duties of the
parties & defined terms.
a. ILS shall deliver leads through the use of DNC
compliant telemarketing to sell Leads for the purpose
of marketing Debt Settlement/Consolidation products
and services to such Leads in compliance with the
terms and provisions of this Agreement. Client shall
purchase the transfer its use only and cannot resell
the data nor the transfer.
b. ILS refers to a “lead,” to mean the self-reported
contact information, data records and other personal
information provided by a person who has submitted
such information to a telemarketer and/or through
a web form. Leads will be submitted to Client pursuant
to the agreed upon terms.
c. Client cannot change state distribution or other
filters during an active campaign. Only days for delivery,
quantity per day or time of day may be changed.
Dispute Resolution Process
1. If a lead is to be considered for a credit (replacement),
it must first follow the procedure outlined below:
2. Submit lead for credit within 24 hours of receipt
and the reason(s) limited by (never requested to be
transferred, less than $15k in unsecured debt)
3. Assuming the request is within the parameters
of an acceptable credit, then the recorded voice file
will be reviewed and will be forwarded to the Client
with ILS's determination.
4. The recorded voice file is recognized as the authoritative
measure of quality and the ultimate credit (replacement)
5. Upon determination that a lead is deficient, then
a credit (replacement) lead will be issued.
6. Client will pay ILS for all transfers in advance
of the services rendered.
Unless specifically stated otherwise, Buyer shall
not have the right to return leads for exchange, credit
or refund. If Applicable, lead returns shall be credited
or replaced on the next billing cycle after the return
is verified by International Lead Service. If applicable,
replacement Leads shall be provided for Invalid Leads,
however replacements shall not be provided for Leads
where Consumers have elected not to use Buyer's services
or who have “Changed their mind” with regards to the
Debt Settlement quote process. Buyer hereby agrees
to return leads by emailing to info@internationalleadservice.com
unless otherwise noted under section 3, “Special terms”
of any Invalid Leads may be returned for replacement
credit not later than twenty four (24) hours from
delivery to Buyer, for leads that qualify as invalid.
ALL RETURNS MUST CONTAIN THE LEAD ID# OR CUSTOMER
NAME TO BE ACCEPTED. All Lead returns requested
shall specify the invalid criteria upon which the
return is based. International Lead Service reserves
the right to investigate and confirm any Lead(s) claimed
to be invalid and to refuse credit on those leads
where the invalidity claim is not substantiated in
fact. Credit for any return shall be issued within
one (1) billing cycle following International Lead
Service's receipt of the return. Buyers failure to
fully comply with this lead return policy shall bar
Buyer's right to receive credit, regardless of the
validity of the return claim.
Indemnification. Each party hereby
agrees to defend, indemnify, and hold the other party
and its officers, directors, shareholders, agents,
employees, successors and assigns harmless from and
against any and all claims, demands, liabilities,
losses, damages, actions, judgments and expenses,
including reasonable fees and expenses of attorneys,
paralegals and other professionals (the “Claims”),
arising out of, or related to any breach by such party
of any material provision of this Agreement.
DISCLAIME R. EXCEPT AS OTHERWISE
STATED HEREIN, EACH PARTY DISCLAIMS ALL WARRANTIES
AND CONDITIONS, EXPRESS, IMPLIED OR STATUTORY, INCLUDING
WITHOUT LIMITATION THE IMPLIED WARRANTIES OF TITLE,
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
INTERNATIONAL LEAD SERVICE DOES NOT REPRESENT OR WARRANT
THAT THE SERVICE WILL OPERATE SECURELY, WITHOUT INTERRUPTION
OR ERROR FREE. EACH PARTY ACKNOWLEDGES THAT IT HAS
NOT ENTERED INTO THIS AGREEMENT IN RELIANCE UPON ANY
WARRANTY OR REPRESENTATION EXCEPT THOSE SPECIFICALLY
SET FORTH HEREIN. INTERNATIONAL LEAD SERVICE SHALL
HAVE NO RESPONSIBILITY FOR ANY SERVICE OR SERVER OUTAGES
OR ANY FAILURE OF BUYER'S EMAIL SYSTEM, FAX SYSTEM
OR INTERNET ACCESS.
EXCLUSION ON CERTAIN KINDS OF DAMAGES/LIMITATION
OF LIABILITY. EXCEPT IN THE EVENT OF A BREACH
OF SECTION 9 (“CONFIDENTIALITY”) OR A CLAIM UNDER
SECTION 2.2 (“USE OF LEAD DATA”), NEITHER PARTY SHALL
BE LIABLE TO THE OTHER, OR TO ANY THIRD PARTY, FOR
ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL,
EXEMPLARY OR PUNITIVE DAMAGES, REGARDLESS OF THE THEORY
OF LIABILITY, OR FOR ANY LOST REVENUE, PROFIT, BUSINESS,
DATA, PRIVACY, SECURITY, USE OR ECONOMIC ADVANTAGE,
ARISING OUT OF OR RELATED TO THIS AGREEMENT, EVEN
IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY
AND PROBABILITY OF SUCH DAMAGES. NOTWITHSTANDING THE
FOREGOING, EXECPT FOR A BREACH BY INTERNATIONAL LEAD
SERVICE OF SECTION 9, IN NO EVENT SHALL INTERNATIONAL
LEAD SERVICE BE LIABLE TO BUYER FOR AN AMOUNT IN EXCESS
OF THE AMOUNTS ACTUALLY PAID BY BUYER TO INTERNATIONAL
LEAD SERVICE IN ACCORDANCE WITH THE TERMS OF THIS
AGREEMENT BY INTERNATIONAL LEAD SERVICE UNDER SECTION
3.1 FOR THE APPLICABLE SERVICE. THESE EXCLUSIONS AND
LIMITATIONS SHALL APPLY EVEN IF ANY REMEDY FAILS OF
ITS ESSENTIAL PURPOSE.
Confidential Information. For the
purposes of this Agreement, “Confidential Information”
means information about the disclosing party's (or
its suppliers') business or activities that is proprietary
or confidential, which shall include all business,
financial, technical and other information of a party
marked or designated by such party as “confidential”
or “proprietary” and information which, by the nature
of the circumstances surrounding the disclosure, ought
in good faith to be treated as confidential, but shall
not include any Leads. Confidential Information also
will not include information that (i) is in the public
domain, (ii) enters the public domain without breach
of this Agreement, (iii) the receiving party lawfully
receives from a third party without restriction on
disclosure and without breach of a nondisclosure obligation
or (iv) the receiving party knew prior to receiving
such information from the disclosing party or develops
independently. Each party agrees (i) that it will
not disclose to any third party or use any Confidential
Information disclosed to it by the other except as
expressly permitted in this Agreement, and (ii) that
it will take all reasonable measures to maintain the
confidentiality of all Confidential Information of
the other party in its possession or control, which
will in no event be less than the measures it uses
to maintain the confidentiality of its own information
of similar importance. Notwithstanding the foregoing,
each party may disclose Confidential Information (i)
to the extent required by a court of competent jurisdiction
or other governmental authority or otherwise as required
by law or (ii) on a “need-to-know” basis under an
obligation of confidentiality to its legal counsel,
accountants, banks and other financing sources and
their advisors. The terms and conditions of this Agreement
will be deemed to be the Confidential Information
of each party and, subject to the exceptions stated
above, will not be disclosed without the written consent
of the other party.
Non-Circumvent:. Buyer will not
attempt to circumvent the other party by contacting
any person, company or entity introduced to them by
ILS, without the expressed authority of ILS, and in
the interest of both parties, unless such persons,
companies and/or entities were under contract with
to the applicable party as evidenced in written documentation
prior to this Agreement or such introduction, whichever
is earlier. This non-circumvent will remain in effect
for 12 months following cessation of lead delivery.
In the even of circumvention, Buyer will agree to
an audit of all leads received and pay ILS the full
value of any such lead from any company introduced
to Buyer during the term and 12 month tail period
of this agreement
Assignment. Neither party may assign
its rights or duties hereunder, without the prior,
express written consent of the other party, which
consent shall not be unreasonably withheld, except
that a transfer to a person or entity that purchases
substantially all of the stock or assets of a party
shall not require any consent. Subject to the foregoing,
the terms and conditions of this Agreement shall bind
and inure to the parties' successors and assigns.